Opinion
- The trip you forgot you took
  
  In this guest posting, TNS Director, Travel & Leisure, Carolyn Childs explains how to make the most of visiting friends and relatives
  
  How to get more Australians travelling at home more often remains a hot topic for the domestic tourism market. It’s a passion of mine and the reason we set up our Domesticate research. In spite of apparently long periods of stasis or decline, we continue to believe passionately in the opportunities in the domestic market. The interesting thing is that some of them are right under our noses. We all know they’re there, but it’s almost as if they’re hidden in plain sight. Read more »
- There’s nothing like inertia in the face of a downturn
  
  Do you remember the big fanfare when Tourism Australia launched its ‘There’s Nothing Like Australia’ campaign, and invited the nation to share its favourite Australian places and experiences with the world? I’m sure you do, we wrote about it extensively at the time, and TA managing director Andrew McEvoy even wrote a column for Thumbrella urging the backpacking sector to get involved. Read more »
- Here’s how to cash in on the gap year boom
  
  In this guest posting, Gapyear.com founder Tom Griffiths tells you how to cash in on disappointed UK students who miss out on a university place this year.
  
  UK media reports that 200,000 young people will miss out on university places this year may be overhyped – in truth about 100,000 don’t normally get in anyway – but it’s still a shocking statistic. And an opportunity for you guys Down Under to cash in. Read more »
- Lonely Planet – the gift that keeps on giving
  
  There’s nothing my kids hate more than hearing me start a telling off with the phrase “when I was a kid…” It usually follows them taking an ordinary household item – like the family computer – for granted. Read more »
- ATEC could do worse than appoint the next Matt Hingerty to replace the last one
  
  As a long-suffering England soccer fan, I’ve noticed a trend in the way the Football Association appoints the national team manager. That is, it tends to go for the polar opposite of the man who went before. If you don’t believe me, here’s the recent evidence… Read more »
- Another Wicked piece of marketing
  
  I’ve written about this before, but once again I have to confess to a sneaking admiration for the PR and marketing expertise of John Webb and Wicked Campers. Read more »
- Grounds for cautious optimism, but things could get worse before they get better
  
  Just got back from a couple of weeks in London – surely the world’s most depressed capital city at the moment, but more of that later – and everyone I speak to seems to be 20 per cent down. Read more »
- BOA successfully talks up the ‘Gong and south coast
  
  BOA president Katrina Greeves’ wrap-up on last week’s regional meeting in Wollongong.
  
  Over 10 local South Coast tourism operators joined BOA Committee representatives and members at the ‘BOA Talks South Coast’ event in Wollongong last Thursday to engage in lively debate regarding travel and tourism issues affecting the backpacker, student and youth market in the south coast region. Read more »
- What prison taught me about discounting
  
  Founder of Brokepacker.com Kevin Lippy explains there are three types of discounting ahead of the website’s launch tonight.
  
  A prison yard is a tough, volatile, dangerous, cut throat and an extremely unpredictable environment… Kind of like the Australian backpacking industry during low season. Read more »
- How many backpackers does it take to change a lightbulb?
  
  Thumbrella is conducting an exclusive industry survey this week, with just one question. How many of your customers are idiots? Read more »
- How’s business?
  
  So, how’s business? It’s a simple question, but it seems there’s no easy answer. Read more »
- Australian backpacking is the pulse we watch to gauge the health of the industry worldwide
  
  In this guest post, gapyear.com founder Tom Griffiths relects on the recent ATEC Backpacker and Youth Industry Conference and why Australia’s backpacking industry still leads the world.
  
  Like most of the delegates I spoke to, I found the recent ATEC Backpacker and Youth Industry Conference extremely interesting and useful. It’s very easy in these current times to set a safe agenda to cater for an industry licking its wounds, who want to hear good news stories and see rainbows ahead. Read more »

The industry’s great challenge: to deliver higher standards at a competitive price

Explore Whitsundays director Al Grundy has said maintaining standards in a price-driven market is a a challenge the industry must meet to avoid an online backlash.

Speaking at a BTAP/Backpacking Queensland forum in Brisbane last week, Grundy said: “Today’s travellers expect air-conditioning, flat screen TVs and ensuite bathrooms and our challenge is to deliver that for $25 to $30. Everybody wants it cheaper.”

He warned companies which failed to do so would suffer the consequences. “If we’re not (offering high standards), our customers will let everybody know via their blogs,” he said.

Grundy added although distribution is changing, it is still “critically important” to promote Australia and Queensland to potential customers face-to-face.

By Martin Lane · March 1st, 2010 at 9:40 am