Batten down the hatches… for now

Guest columnist: David Lamyman, President, BOA NSW

There is a recession on its way. That’s the biggest challenge facing the industry for the next year. Read more »


STA catches the mood

There is plenty of evidence to suggest holidays are now seen as an essential item of expenditure, with households preferring to forego a new television than their annual break when planning the family budget.  

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Sorry, this bed’s taken

The scenario – a booking is made, several weeks in advance, for a particularly busy time of the year, when the hostel is likely to be full. The backpacker arrives at 7pm that evening, and presents your e-mail which confirms the booking.

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Best job just got better

“Bring on 2009, we promise you we’ll continue to shine!” were the infamous words in our New Year e-mail. Well shine it didn’t, and rain it did, with the central north coast flooding, Ingham under water and roads north blocked.

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No need to take it personally

Many suppliers will extend credit terms to backpacker hostels and tour operators as opposed to cash on delivery.

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thumbrellajobs

Reasons to be cheerful…

Despite the credit crunch, there are still plenty of reasons to be optimistic about the year ahead.

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Names can sometimes hurt you

I couldn’t help noticing the Best Hostel Booking Engine Award at last year’s Golden Backpack Awards gala dinner was keenly contested. Congratulations to the winner, Hostelworld.com, and to the finalists.

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ACCC must see the light

I am intrigued at the reports in Backpacker Trade News that the Australian Competition and Consumer Commission (ACCC) is warning the backpacking sector it faces an audit next year. Read more »


The devil’s in the detail

It’s understandable business practice for a supplier to undercut the price a competitor offers to attract business,
knowing that consumers will shop around on price. Read more »


How are you doing? It depends..

Everyone in the business world is in agreement, whether they be government officials, not-for-profit industry bodies, town councils, business owners or managers: a reporting service that allows businesses to compare their key performance results against their competitors would be very useful – particularly if the reporting was frequent and based on live updates. Read more »


What happens when the cash runs out?

When the cash runs out in a business, everyone takes what they can to salvage something from the smoking ruins. Read more »


Always use protection

Creating, building and protecting a brand are essential to successfully marketing a backpacker/tourism business. But what about the legal side? The better the legal protection, the more valuable the brand. Read more »


Don’t be mistaken over identity

Backpacker hostels routinely scan ‘proof of identity’ documents to verify the identity of payers who use credit cards. Read more »


Credit where credit’s overdue…

The collapse of Travel Bugs came as a rude shock to 160 suppliers who came to realise they had ‘financed’ the business to the tune of $1.1 million ($6,875 on average) by giving it credit. Read more »


Loyal family can be crown jewels

The backpacking sector faces an interesting conundrum. Since visitors may only be in Australia and New Zealand for a year and on a one-off trip, client databases may not be given the same importance as in other sectors. Read more »


Nightmare on Cleveland Street

Have you ever dreamed about converting an old warehouse into a backpackers hostel?   Read more »


Be careful what you wish for…

Luxury is a term overused to describe accommodation – from resorts to backpacker hostels. Is there any harm in this? Is luxury only a dream or does it mean something real and measurable? Read more »


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