Comments on: Brisbane Expo postponed until November

By: greg cole

greg cole — Tue, 09 Feb 2010 01:51:07 +0000

Yes Dave, I’m really busting to know how you manage to coat us all with your sour grapes flavoured paint.

We deal with many, many hostels every day and find 99% of the front-desk staff to be fun loving travellers happy to have a job thousands of klms from home. If you don’t like this then send us your ideas on curbing staff shortages in these areas or how to exceed guest expectations in a low margin business.

Can’t wait to hear.

Greg Cole

By: scotty

scotty — Mon, 08 Feb 2010 07:17:34 +0000

So, reading between the lines, you were disappointed that they cancelled the Brisbane Expo, hey?

“Money Follows Management”. Nice little axiom, but what does it mean? Pride isn`t power. That was David Wenhams line from “Australia”; I didn`t get that one, either. Absolute power corrupts absolutely. Now, there`s one I can fully appreciate!

Are you saying you refuse to take backpackers who stay in hostels on your tour? As a protest to hostel owners who didn`t lift their game?

I don`t know who you are, Dave, but wouldn`t Backpacking Queensland be a better option if you wanted to benefit the industry with your views? How about an article here on thumbella offering a more articulate critique of our industry`s ills?

If you have information and advice that can help, please put it down in a coherent, detailed fashion, rather than the above form. That`s what this forums all about, Dave: sorting backpacking industry issues.Give us your solution.

Cheers, Scotty

By: dave

dave — Tue, 02 Feb 2010 21:47:46 +0000

we all know that the saying ‘EXCEED YOUR GUESTS EXPECTATIONS’ however this has been nearly completely lost in our industry, i have worked in most areas and simply cant believe what i see. the reality is the people that are the most important [frontline staff] front office staff simply DONT GIVE A FUCK. quite simply they dont represent us aussies.
it wouldnt surprise me that the recent wicked camper van problem is really a hostel problem as they take the cheapskate option with hiring backpacking staff to their own detrimate. MONEY FOLLOWS MANAGEMENT,dont tell me i dont know what im talking about ,as a tour operator,the accom industry forgets that we spend 2-4 hours in direct contact with guests,WE KNOW EVERYTHING THAT GOES ON,
THE INDUSTRY IS STRUGGLING CAUSE IT IS NOW BEING RUN BY AMATUERS,IVE BEEN ON ,AND VOTED OFF THE GOLD COAST ADVENTURE TRAVEL GROUPS MANAGEMENT COMMITTEE,MOST OF THE HOSTELS KNOW ME,I PUSHED FOR THEM TO LIFT THEIR GAME,THEY GOT OFFENDED,I ONLY DEAL WITH INDEPENDANT TRAVELLERS NOW IN THE CAMPERVANS,AND I FULLY ASSIST IN EXCEEDING THEIR EXPECTATIONS.
THE HOSTEL INDUSTRY IS OVER,THESE PLACES WILL BECOME HOSTELS,FUNNY THAT CAUSE THATS WHAT THE ARE CALLED, FULL OF LAZY DISFUNCTIONAL LOCAL DESPERATES. THE PARTY IS OVER FOR THESE OWNERS